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Write to us, or call directly. Requests that reach us before 16:00 are answered the same working day.

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Frequently Asked Questions
How long does it take to process my request?
You usually hear back from us within 24 hours. Once your documents are complete, the review follows within two working days.
Which documents do I have to provide?
A valid identity document and proof of income — your latest payslip or most recent tax assessment. We ask for anything further only when your plan calls for it.
Is the figure from the calculator binding?
No. The calculator shows an estimate based on the published rate. It is neither an offer nor a credit commitment.

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